Quality Improvement

“Quality Improvement focuses on the process to help bring services to the next level with the aim to improve the overall health of a community.” – Public Health Foundation

We can successfully achieve the goals and objectives of the Performance Management System through the commitment of all ADH staff by continually improving our work in the agency. This is referred to as a CULTURE of Continuous Quality Improvement, which is shared across all levels of the agency including Section, Branch, Center, and the executive leadership.

The CQI promises to continuously examine processes, systems, and programs for potential improvements and to implement improvement initiatives. See below for a snapshot of ADH’s QI/CQI Action Plan.

Establishing a Culture of Continuous Quality Improvement in the Arkansas Department of Health

Our Goal: Promote improved processes leading to improved outcomes.

Our Focus:

• Leadership Engagement
• Staff Empowerment
• Teamwork
• Customer Satisfaction
• Quality Improvement Infrastructure Development
• Process Improvement

Our Values:

• Engagement
• Respect
• Communication
• Innovation

Our Work: Moving from Improvement (I) to Quality Improvement (QI) to Continuous Quality Improvement (CQI)

The ADH has developed a Quality Improvement Plan to guide the QI/CQI initiatives. Access the full 2020-2023 Quality Improvement Plan.