The 2024-2029 Arkansas Department of Health (ADH) Performance Management and Quality Improvement Plan is coordinated and implemented by the Office of Performance Management, Quality Improvement, and Evaluation (OPMQIE).

Performance management (PM) is described as “the practice of actively using performance data to improve the public’s health” (Source: Public Health Foundation (PHF). It is a systematic process that helps an organization achieve its strategic goals by improving effectiveness, empowering employees, and streamlining decision-making.

Simply put, PM system is a set of measures that have targets with timelines and are monitored and reported with regular frequency. The Association of State and Territorial Health Officials equates PM to the nervous system of the agency while the State Health Assessment (SHA), State Health Improvement Plan (SHIP), and Strategic Plan (SP) are equated to the brain. Please refer to the tabs on the left column for more details on SHA, SHIP, and SP. The essential components of PM in ADH and the steps to maintain standards are illustrated below.

Essential Components

1. Performance Management Committee: Ten members with consent to serve for two years
2. Meetings: Quarterly and Annual (last annual meeting held in January 2025)
3. Data Collection: Quarterly
4. Project Management: Clear Impact Unlimited Suite (CISU), Clear Impact Inc.
5. Reporting to OPMQIE: Quarterly and Annual reporting to OPMQIE
6. Reporting to PHAB: Annual
7. Strategic Plan: 2024-2029 Performance Management and Quality Improvement Plan
8. Guidelines: PHAB Standards & Measures v.2022

Performance Areas and Measures

1. Assess and Monitor Population Health (State Health Assessment)
2. Investigate Health Hazards (ADH Safety and Security)
3. Communicate to Inform and Educate (Plain Language Implementation)
4. Mobilize Communities and Partnerships (Client Customer Satisfaction of LHUs)
5. Implement Policies and Plans (State Health Improvement)
6. Utilize Legal and Regulatory Actions (Assessment of Mobile Food Tracking System)
7. Enable Access to Care (Needs Assessment of Access to Care in Rural Arkansas)
8. Build and Maintain Skilled Workforce (Core Competency Assessment)
9. Evaluate, Research, and Improve (Linking Performance and Quality Improvement)
10. Organizational Infrastructure (Effective Implementation of ADH Strategic Goals)

PHAB Standards & Measures v.2022 Driving ADH Performance Management

9.1.1: Doc 1c-A department wide Performance Management System which includes (c) linkage between the performance management system and strategic plan
9.1.4: Doc 1c-How performance management, quality improvement, state health improvement plan (SHIP), and strategic plan are integrated.

Resources

• PM Projects
• Performance Management Leadership Guide
• Performance Management, Quality Improvement and Innovation
• 2024-2029 ADH Performance and Quality Improvement Plan
• Performance Management and Quality Improvement
• Performance Management and Quality Improvement Resources
• Standards & Measures for Reaccreditation V.2022
• Association of State and Territorial Health Officials (ASTHO)