CLIA Frequently Asked Questions
How do I contact CLIA for payments, applications, changes or compliance?
You can submit your payment to CLIA electronically.
All laboratories MUST pay their CLIA certification and survey fees online HERE (a platform hosted by the U.S. Treasury Department).
To contact the Arkansas Department of Health regarding CLIA applications, changes or compliance, use the following information:
Health Facility Services
5800 W. 10th St., Suite 400
Little Rock, AR 72204
Phone: 501-661-2201
Fax: 501-661-2165
[email protected]
View further information on the CMS CLIA.
How long does it take to get my new certificate?
Typically one month.
I did not receive a new certificate and mine has expired. What happened?
Your certificate will be cancelled if you do not pay the bill before the expiration date. You will receive a bill from CMS via the email provided on your CLIA application about 6 months prior to your certificate expiration. If you do not pay this bill, you will receive a second. If you do not pay the second bill, your certificate will be terminated.
Does a Technical Consultant register with the State Agency?
There is not a Registry for Technical Consultants nor a limit on the number of labs a Consultant can work for.
Can I get another copy of my certificate?
Yes. Requests for a replacement or revised certificate should be submitted to Health Facility Services at this email address: [email protected]
CMS charges a fee for a replacement and/or revised certificate. Paper certificates are not longer sent.
I paid my bill 3 months ago and I still don’t have my certificate.
You will receive your certificate just prior to the expiration of the current certificate regardless of when you paid your bill. The first bill is issued 6 months in advance of the expiration of the current certificate.
Do I still receive and pay a CMS bill if I am accredited?
Yes. Accreditation does not cancel your financial obligation to CMS.
Where can I get a fee list?
A fee list may be requested from Health Facility Services or visit the CMS CLIA website.
How do I terminate my certificate?
As soon as you have a date for termination, send written notification to Health Facility Services.
Who can bill for lab tests?
For Medicare Payment, the lab where the test is performed should bill for the test.
I didn’t receive my bill. Do you have the correct address?
The bill is always addressed to the Laboratory Director and is sent via email to the email address provided on the application. Paper bills and certificates are no longer sent.
I want to change Lab Directors. What do I do?
Send the request in writing to Health Facility Services at this email address: [email protected] and provide the credentials for the new Laboratory Director.
Non-waived laboratories must submit this change on CMS 116 form.
How do I notify CLIA of a Change of Ownership?
Submit the following documents to this email address: [email protected]
- CMS 116 Form CMS-116, CLIA APPLICATION FOR CERTIFICATION
- Copy of the current CLIA certificate
- Copy of the Change of Ownership legal documents